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E-satisfaction: an initial examination

David M. Szymanski, Richard T. Hise

Journal of Retailing, 2000. DOI 10.1016/s0022-4359(00)00035-x

Has this study been replicated?

The atlas records 1 replication of this study. Recorded outcomes: 1 mixed.

Replications

• E-Satisfaction: A Moroccan Replication and Extension, Bachleda & Selmouni (2014). Outcome recorded: mixed. In contrast to the original study, product information, rather than convenience was found to be the most important driver of e-satisfaction. View paper

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