E-satisfaction: an initial examination
Has this study been replicated?
The atlas records 1 replication of this study. Recorded outcomes: 1 mixed. The earliest on record is from 2014.
Replications
- E-Satisfaction: A Moroccan Replication and Extension, Bachleda & Selmouni (2014). Services Marketing Quarterly. Outcome recorded: mixed.
In contrast to the original study, product information, rather than convenience was found to be the most important driver of e-satisfaction.
Outcome read from the abstract. View paper
Cite this record
Szymanski, D. M., & Hise, R. T. (2000). E-satisfaction: an initial examination. Journal of Retailing, 76(3), 309–322. https://doi.org/10.1016/s0022-4359(00)00035-x
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