E-satisfaction: an initial examination
Has this study been replicated?
The atlas records 1 replication of this study. Recorded outcomes: 1 successful. The earliest on record is from 2014.
Replications
- E-Satisfaction: A Moroccan Replication and Extension, Bachleda & Selmouni (2014). Services Marketing Quarterly. Outcome recorded: successful.
The objective of this research was to explore the cross-cultural generalizability of the e-satisfaction model proposed by Szymanski and Hise (2000) within the context of a sample of Moroccan online shoppers. Overall, the present results compare extremely well to the Szymanski and Hise (2000) study. Results from the factor analysis confirm the Szymanski and Hise (2000), results, albeit with slightly smaller loadings than those obtained in the original study. Also consistent…
Outcome read from the full text. View paper
Cite this record
Szymanski, D. M., & Hise, R. T. (2000). E-satisfaction: an initial examination. Journal of Retailing, 76(3), 309–322. https://doi.org/10.1016/s0022-4359(00)00035-x
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