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Reconsidering the expectancy disconfirmation model. Three experimental replications

Stephan Grimmelikhuijsen, Gregory A. Porumbescu

Public Management Review, 2017. DOI 10.1080/14719037.2017.1282000

Has this study been replicated?

This paper is itself a replication attempt. The study it set out to replicate is listed below.

Study replicated

• An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction, Van Ryzin (2013). Journal of Policy Analysis and Management. View paper

Cite this record

Grimmelikhuijsen, S., & Porumbescu, G. A. (2017). Reconsidering the expectancy disconfirmation model. Three experimental replications. Public Management Review, 19(9), 1272–1292. https://doi.org/10.1080/14719037.2017.1282000

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