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An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction

Gregg G. Van Ryzin

Journal of Policy Analysis and Management, 2013. DOI 10.1002/pam.21702

Has this study been replicated?

The atlas records 2 replications of this study. Recorded outcomes: 1 mixed, 1 successful.

Replications

• Reconsidering the expectancy disconfirmation model. Three experimental replications, Grimmelikhuijsen & Porumbescu (2017). Outcome recorded: mixed. Study 1 and 2 reproduced original findings. In contrast, study 3 indicates that expectation cues are retrospectively used to anchor prior experiences of performance. View paper
• A replication of "an experimental test of the expectancy‐disconfirmation theory of citizen satisfaction", Chen et al. (2022). Outcome recorded: successful. We found support for the findings reported in Van Ryzin (2013) View paper

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